Refund & Returns Policy

Overview

At Auto Parts We Sell Infiniti Parts and Cars, customer satisfaction is our priority. We carefully inspect and test our auto parts before shipping to ensure quality and reliability.

If you need to return an item, please review the following policy.

Return Eligibility

Returns are accepted within 30 days of the delivery date.

To qualify for a return, the item must:

• Be in its original condition.

• Not have been installed, modified, or damaged.

• Include all original labels, packaging, and accessories (if applicable).

• Be returned with proof of purchase or your order number.

Items that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

• Electrical and electronic components that have been installed or altered.

• Parts that have been modified, painted, or damaged after delivery.

• Special-order or custom-order parts.

• Clearance or final sale items.

• Parts sold “As Is” unless received damaged or incorrect.

Incorrect or Damaged Parts

If you receive the wrong part or your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number.

• Photos of the part.

• Photos of the packaging (if damaged).

• A description of the issue.

We will work quickly to resolve the problem by providing a replacement, exchange, or refund when appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your return.

If approved, your refund will be processed using your original payment method within a reasonable processing period.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

We will gladly exchange a part if:

• The incorrect part was shipped.

• The part arrived damaged.

• The part is defective before installation.

Exchanges are subject to product availability.

Return Shipping

If the return is due to our mistake, such as shipping the wrong item or a defective part, we will cover the return shipping costs.

If the return is for any other approved reason, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our return policy if eligible.

Warranty

Some parts may include a limited warranty. Warranty coverage, if applicable, will be stated in the product description or sales documentation.

The warranty does not cover:

• Improper installation.

• Misuse or abuse.

• Normal wear and tear.

• Damage caused by accidents or modifications.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team. We are committed to providing prompt assistance and ensuring a smooth resolution to any issues.